Frequently Asked Questions

Is the install/strike included in the rental price of the tent?

Standard installation and strike is included in the rental price of the tent.

Does the tent price include sides?

Sides are optional.  We allow you to wait until the week of to decide if you would like to add them.  We typically will list them as an option on all proposals so you know the cost in the event you need to add due to inclement weather.  We offer  clear, solid and cathedral window sidewall for all our tents.

Is there a minimum order?

Of course not, no order is too small or too big!

Do we deliver and pickup?

Yes we do. There is a one time delivery/pickup fee, per truck, that is based on the location of your event.

How far away from my event do you recommend that I place my order?

The sooner the better! Our items are first come first serve so in order to guarantee that your items are held for your event, we recommend confirming as soon as you decide you will be needing the items.

How do I confirm my order? Is there a deposit?

A 50% deposit is required to confirm your rental.   The 50% deposit is nonrefundable and the remaining balance of your total will be due the day before delivery.

When will you deliver and pick up the items I rented?

Depending on the date of the event, we do our best to deliver the day before the event and pick up the day after.  For weekend  Are the items new?

Are the items new?

The items are rental items that have been previously rented to other customers. They are regularly maintained and delivered in good operational condition.

How many people fit at a table?

The specific number of people that can fit at a table depends on the size you are looking for!  Our most popular tables are:

§  8’ Banquet Table: 8-10 people

§  36” Round Table: 2-4 people

§  60” Round Table: 8-10 people

§  72” Round Table: 10-12 people

 Is there a discount for nonprofit organization?

So glad you asked!  For 2015, we are extending a 15% discount to all nonprofit organizations!

Can I come pickup my items? If so, where do I go to?

You absolutely can!  Come visit us in the studio and we will point you in the right direction!

Are you open on the weekend?

We are!  Our studio is open on Saturdays from 10am- 2pm.

How can I pay for my order?

We accept credit cards, cash, and business checks!  Unfortunately, we cannot accept personal checks unless we receive them two weeks prior to your event.  Credit cards can be taken over the phone for your convenience!

Do I have to be on site for delivery/pickup?

Although we prefer someone to be at the location, as long as we are clear on where the items are going and we have easy access to that location, you do not have to be there!

 

 

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